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TicketSwap joins STAR

By | Published on Friday 22 April 2022

The Society Of Ticket Agents And Retailers

TicketSwap has joined The Society Of Ticket Agents And Retailers – only the second ticket resale company allowed to join the UK ticketing sector’s trade body.

Launched a decade ago, TicketSwap allows fans to sell tickets they no longer need via a system that verifies the validity of the tickets and avoids profiteering by enforcing a maximum markup of 20% on the original price. It also sells primary tickets for partnered events.

Based in Amsterdam, the company joins STAR as it plans for expansion in the UK, says TicketSwap UK’s Strategy Lead, David Thomas: “Out of 6.5 million TicketSwap users worldwide, over one million are based in the United Kingdom, which gives us a very substantial base from which to grow organically within the UK’s vibrant and unparalleled live entertainment sectors”.

“STAR has been at the forefront of industry-wide efforts to improve consumer confidence in ticketing for over two decades”, says the organisation’s chief exec Jonathan Brown. “In recent years, this has included ensuring that customers who are unable to use tickets they have purchased can resell them legitimately, easily, and safely if they are unable to cancel or exchange them”.

“We are delighted that TicketSwap is demonstrating its commitment to consumer confidence and service by joining STAR and subscribing to our code of practice and approved alternative dispute resolution service”, he goes on. “We look forward to supporting TicketSwap and their customers as the company grows”.

TicketSwap joins fan-to-fan ticket exchange Twickets as the only ticket reseller members of STAR.