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Twickets partners with End Of The Road to test new ticket resale system

By | Published on Wednesday 31 August 2016

End Of The Road

Face value ticket resale platform Twickets has partnered with the End Of The Road festival for the first test of a new ticket reissue and waiting list service.

Rather than passing on the original ticket to a new person when a sale is agreed via the platform, the seller’s original ticket will be cancelled and an entirely new one issued to the buyer. This should make the process easier and less open to abuse, as the new ticket is issued by Twickets, rather than relying on the seller sending their ticket on.

As part of the system, Twickets also introduces a waiting list for tickets, with the first person in the queue being offered the chance to buy any place at the festival that comes up for sale. As the system rolls out to more events, this function will only become available once tickets have sold out on primary platforms.

“With the launch of our new reissue and waiting list service in conjunction with End Of The Road, we hope to provide a secure and simple way for festival goers to buy unwanted tickets”, says Twickets’ Richard Davies. “We are working hard to integrate ethical ticket resale across the events ecosystem and it’s great to be working with one of the most exciting festivals in the country, who share our commitment to cracking down on ticket touts”.

End Of The Road organisers add: “It’s really important to us that people don’t get ripped off by counterfeits and touts when trying to resell their ticket for any event. At End Of The Road we can actually do something about this by working with Twickets – an effective and reliable ethical face-value-or-less platform that allows our loyal audience – many of whom buy tickets months in advance – the opportunity to resell their tickets in a levelled playing field”.

“We sell out every year, so we know the market has long been rife with exploitation”, they continue. “We are proud to work with an organisation as committed as we are to the customer experience, striving for the highest levels of honesty and fairness”.

End Of The Road takes place this weekend, running from tomorrow until Sunday. Following this initial launch, the new Twickets system is due to be rolled out to other events in the coming months.